📦 Shipping Policy – Aurea Collective

At Aurea Collective, we’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below:

Processing Times

• Orders are processed within 1–3 business days after purchase.
  
• You will receive a confirmation email with tracking details once your order has been shipped.
  

Shipping Times & Rates

• Domestic (U.S.) Shipping: 3–7 business days.
  
• International Shipping: 7–12 business days, depending on destination.
  
• Shipping rates are calculated at checkout and may vary based on location and order size.
  

Order Tracking

• Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package’s journey.
  
• Please allow up to 48 hours for tracking information to update after dispatch.
  

Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs fees, import duties, and taxes once the package arrives in your country.
  
• These charges are the responsibility of the customer.
  

Shipping Delays

• While we work hard to ensure timely delivery, please note that shipping times may be affected by factors outside of our control (such as weather, customs delays, or high seasonal demand).
  

Lost or Stolen Packages

• Aurea Collective is not responsible for lost or stolen packages marked as delivered by the carrier.
  
• If this happens, please contact the shipping carrier directly with your tracking number for further assistance.
  

Questions?

If you have any questions about your order or need help with tracking, please contact us at aureacollective@yahoo.com. We’re happy to assist you.

🔄 30-Day Return Policy – Aurea Collective

We want you to love your purchase from Aurea Collective. If for any reason you’re not completely satisfied, we’ve got you covered with our 30-day, no questions asked return policy.

How It Works

• You have 30 days from the date of delivery to return your item(s).
  
• No questions asked — if it’s not right for you, simply send it back.
  

Conditions

• Items must be returned in their original condition (unused, unwashed, and with tags/packaging where applicable).
  
• Final sale or clearance items may not be eligible for return (if you want to exclude those).
  

Refunds

• Once we receive your return, we’ll issue a full refund to your original payment method within 5–10 business days.
  
• Please note: shipping fees are non-refundable.
  

How to Start a Return

1. Email us at aureacollective@yahoo.com with your order number.
   
2. We’ll provide you with a return shipping label and simple instructions.
   
3. Drop off your package at the nearest carrier location.
   

Exchanges

Want a different size, color, or item? Just return your product and place a new order through our store for the fastest exchange process.

Questions?

Reach out anytime at aureacollective@yahoo.com — we’re here to make your shopping experience stress-free.